Course in Assertive communication

This course is for anyone looking to improve their communication skills. It is particularly useful if you sometimes become a bit too forceful, dominant, provocative, or even offensive – or, conversely, if you tend to be overly humble and focus more on others’ needs than your own.

Benefits:

You will develop:

• Greater self-awareness and understanding of your communication patterns and behavior.
• The ability to engage in constructive and balanced collaboration.
• More confidence and the ability to set clear boundaries.
• Strategies to prevent conflicts, guilt, stress, and self-blame.
• Increased self-assurance and improved interactions with customers, colleagues, and partners.
• The ability to leverage your strengths and build positive working relationships.
• Skills to avoid aggressive or overly submissive behavior and language.
• The motivation and tools to grow and develop in your professional and personal relationships.

Content:

• The assertive communication model and fundamental rights.
• Understanding your own reactions in stressful situations.
• Active listening – putting yourself in the other person’s position.
• Expressing frustration, dissatisfaction, or anger in a constructive way.
• Giving and receiving constructive criticism and feedback.
• Transforming negative language into positive communication.
• Techniques for maintaining boundaries, setting expectations, and taking care of yourself.
• Handling difficult situations and challenging individuals.
• Addressing problems early and speaking up before they escalate.
• Practical training through various exercises.

Form:

The course combines short presentations, discussions, and practical exercises, including role-playing. You will receive feedback from the instructor and fellow participants. The training is based on real-life experiences, allowing you to practice techniques, gain insights, and explore new approaches to communication.